Legal

Acceptable Use Policy

Last updated: April 2026

1. Purpose

This Acceptable Use Policy ("AUP") sets out the rules for using the Portlio platform. It applies to all users — landlords and tenants alike. By using the Service, you agree to comply with this AUP. It forms part of our Terms & Conditions.

2. Permitted use

Portlio is designed for the lawful self-management of residential rental properties in the UK. Permitted uses include:

Uploading and managing property compliance documents (gas safety certificates, EPCs, licences, etc.)
Communicating with tenants regarding their tenancy
Sharing tenancy-related documents with tenants through the tenant portal
Recording and tracking property income, expenses, and mortgage information
Monitoring UK landlord law updates relevant to your properties

3. Prohibited use

You must not use the Portlio platform to:

Illegal activity

Engage in any activity that violates UK law, including the Landlord and Tenant Act, the Housing Act, or anti-discrimination legislation
Upload, store, or distribute content that is illegal, including content that infringes copyright or contains illegal material
Facilitate money laundering, tax evasion, or other financial crimes

Harmful conduct towards tenants

Harass, intimidate, threaten, or discriminate against tenants on the basis of any protected characteristic (race, sex, disability, religion, sexual orientation, age, etc.)
Use the messaging system to send abusive, threatening, or inappropriate communications
Engage in any conduct that could constitute illegal eviction or harassment under the Protection from Eviction Act 1977
Upload false or misleading information about tenants

Platform misuse

Attempt to gain unauthorised access to another user's account or data
Use automated scripts, bots, or scrapers to access or extract data from the platform
Introduce malware, viruses, or other malicious code
Attempt to reverse engineer, decompile, or copy any part of the platform
Create multiple accounts to circumvent restrictions or access controls
Resell, sublicense, or provide access to the platform to third parties without our consent

Misleading or harmful content

Upload documents that are forged, falsified, or misrepresent compliance status (e.g. fake gas safety certificates)
Use the platform in a way that could damage the reputation of Portlio or other users

4. Tenant portal — specific rules

The tenant portal is provided so tenants can access documents and communicate with their landlord. Tenants using the portal agree that they will:

Only access their own tenancy information
Communicate respectfully with their landlord through the platform
Not share their login credentials with any other person
Not attempt to access any other tenant's data or any landlord's account

5. Reporting and enforcement

If you become aware of a breach of this AUP — whether by another landlord or a tenant — please report it to us at [YOUR CONTACT EMAIL].

We may investigate any suspected breach. If we determine that this AUP has been violated, we may, at our discretion:

Issue a warning
Suspend or permanently terminate the relevant account
Remove content that violates this policy
Report the activity to relevant authorities

We are not obligated to monitor all content or communications on the platform, but we reserve the right to do so.

6. Changes to this policy

We may update this AUP from time to time. We will notify you of material changes via email or a notice on the platform. Continued use of the Service constitutes acceptance of the updated policy.